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FAQs2019-12-05T05:49:57+00:00

There are many questions in relation to organising a funeral. Below are some of the more frequently asked question, however, if you have other questions please contact us on (07) 3812-4000.

Can I Cancel my Funeral Plan?2020-02-04T02:30:59+00:00

Current legislation prevents the withdrawal of pre-paid monies deposited into funeral funds until the time of death. However, your arrangements may be transferred to another funeral director should you move away from our areas of service.

Where Will my Money Go?2020-02-04T02:31:11+00:00

Your pre-paid funeral plan monies are held in a capital guaranteed funeral fund managed by Sureplan Friendly Society Ltd (‘Sureplan’), a Queensland based Friendly Society.

Sureplan is one of the few approved Funeral Benefit Fund operators in the pre-paid funeral fund market and has a history serving the financial needs of Australians. By entering into a Funeral Bond, you will become a member of Sureplan Friendly Society Ltd.

Is My Money Safe?2020-02-04T02:31:15+00:00

Our Funeral Cover options comply with the QLD Funeral Funds Act 1982. The money you pay for your funeral plan cover is held independently, invested and safe-guarded until it is required. It is only made available upon death.

Minister or Celebrant. What’s the Difference?2019-11-26T05:51:16+00:00

Again, this is a personal decision as to whether a minister or celebrant officiates at the funeral service. A celebrant is someone who takes the funeral service, generally without a lot of prayers or bible readings and can provide either a faith or non-faith-based service as decided by the family.

If you would like a minister to take to the funeral but haven’t been to church for a while, don’t be concerned. Ministers are happy to officiate at funerals outside of the church either at the graveside or a chapel.

Where Will We Go to After the Funeral Service?2019-11-26T05:51:02+00:00

After the funeral service many people find it helpful to gather and share memories over Morning Tea, Lunch or Afternoon Tea either at their residence, church hall or Restaurant/Club. Some people choose to look after the catering themselves while others may have the food catered. If you need assistance in finding a catering venue or caterer, please ask us and we will provide you with some options.

Do We Have to Have A Funeral Service?2019-11-26T05:50:44+00:00

No, but it helps family and friends to pay their last respects and help in the mourning process by saying goodbye. Some families opt for a private burial or cremation and organise a Memorial Service later.

Do We Have to Advertise the Funeral?2019-11-26T05:50:31+00:00

No. There is no legal requirement to advertise the funeral. However, advertising the funeral is a simple and effective method of notifying those relatives and friends who you may have lost contact with over the years.

What Happens to The Flowers?2019-11-26T05:50:12+00:00

This is the family’s decision. You may wish to leave the flowers at either the graveside, the crematorium, take them home or to a nursing home, hospital or hospice.  Any cards accompanying flowers are removed and given to family.

Can We Put Things Inside the Coffin?2019-11-26T05:49:56+00:00

The simple answer is yes. Both adults and children find it helpful to place a note, card, photo, money, favourite book or other appropriate item in the coffin. Placing items inside the coffin is normally done at the viewing, however if a viewing is not taking place then we will see that the items are placed for you.

Viewing the Deceased – Yes or No?2019-11-26T05:49:27+00:00

This decision is a personal one. No one should be pressured to do so or be prevented from doing so if they wish. Some people find that viewing their loved one helps them to accept their loss and for others it is a time to say goodbye. Some families prefer not to view the body, opting to remember their loved one as they were

We provide private facilities for families wishing to pay their last respects.

What Is the Difference Between A Coffin and A Casket?2019-11-26T05:49:13+00:00

In Australia the word coffin is normally used to describe a body-shaped container for the deceased that is broader at the shoulders and narrower at the feet. Coffins normally have a removable lid and are made of wood. The word casket usually describes a rectangular container with a hinged lid. Caskets may be made from wood or metal.

What Is the Cost of a Funeral?2019-11-26T05:48:57+00:00

Because there are so many styles of funerals, there is no one answer to that question. In general terms, a funeral that is more elaborate will cost more than one that is simple in its structure. When a funeral consultant meets with a client family, they discuss the different options that are available, and it is up to the client family to select the options most appropriate to their wishes. We will provide you with one account that is inclusive of the mortuary care fees, cemetery or crematorium costs, together with any other disbursements (such as permits, clergy or celebrant fees, press notices, flowers, etc.).

Is Burial More Expensive Than Cremation?2019-11-26T05:33:24+00:00

Generally, a cremation will cost less than a burial. However, there will always be exceptions based on personal circumstances.  Memorialisation costs will also vary between memorialising cremated remains or electing a monument over a grave.

With Cremation What Happens to The Coffin?2019-11-26T05:33:03+00:00

The rumours that the coffin is not burned and used again are totally without foundation. Law dictates that the coffin together with the body be cremated. Only the nameplate is removed from the lid of the coffin to identify the ashes.

Who Sets the Day and Time of The Funeral?2019-11-26T05:32:43+00:00

There are many factors to be considered before a day and time can be confirmed.  We will work with the family on what is suitable to them and liaise with other services such as church, crematorium or cemetery venue to confirm availability and make bookings on your behalf.

Burial or Cremation – Who Chooses?2019-11-26T05:32:24+00:00

Usually the next of kin will make the decision after consultation with the family or they may already know the wishes of your loved one by having discussed it with them. A cremation permit cannot be issued unless written instructions have been made or next of kin/family agree for a cremation to take place.

Please feel free to call us and speak with one of our friendly funeral consultants for further information on any of our services or to request a free no obligation package or quote

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